Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Orders over chf 30 have no delivery charges. Orders under chf 30 are charged a flat rate of chf 9.

Which payment methods are accepted in the Online Shop?

Payments can be made with Paypal, credit card, or payment slip. Mastercard and Visa are accepted with Stripe. Payment slip (bulletin de versement) is accepted only for orders within Switzerland.

How long will delivery take?

Items in stock generally take 1-2 days for delivery. Occasionally I will be awaiting stock in which case the order may take 5-7 days.

How secure is shopping in the Online Shop? Is my data protected?

Comodo Trusted Site SealProtected by Comodo Secure 

With SSL 256-bit encryption, you can rest assured that your details and information are safe.

 

Do I receive an invoice for my order?

You will receive a confirmation via email when your order is placed. Once the order has been shipped, you will receive another confirmation.

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